2-Year Limited Warranty
Honiture provides a 2-year limited warranty. During the applicable warranty period, Honiture may, at its sole discretion, repair or replace the defective product or applicable component free of charge, subject to the terms and conditions of this Limited Warranty.
To be eligible for the 2-year warranty, the product must be registered within three (3) months of the original purchase date. Products that are not registered within this period will be covered by the standard one (1)-year warranty, beginning on the original purchase date.
Exclusions: Complimentary or free-of-charge accessories are not covered under this limited warranty.
As explained in more detail below, Honiture warrants the products for a limited time from the date of original retail purchase against defects in materials and workmanship when used normally in accordance with Honiture's published manuals, instructions, and guidelines.
Warranty Registration
After purchasing the product, consumers can register on the warranty registration page to activate warranty coverage for two (2) years. Registration must be completed within three (3) months of the original purchase date to qualify for the extended warranty.
Products registered within this period will be covered by a two (2)-year warranty, beginning on the original purchase date. Products that are not registered within three (3) months will remain covered by the standard one (1)-year warranty, beginning on the original purchase date.
Warranty Claims
To submit a warranty claim, please contact our Customer Care team at help@honiture.com.
To help us process your claim more quickly, please provide the following information:
- Order number or proof of purchase
- Product model
- A detailed description of the issue
- Photos and/or videos showing the issue
Our Customer Care team will review your claim and provide further assistance based on the warranty terms and conditions.
Exclusions
Unless otherwise agreed in writing, the limited warranty does not cover indirect losses and incidental damages or defects related to the following:
- Consumable parts, such as filters, brushes, tubes, cleaner heads, or dust cups, which are subject to normal wear and tear and require regular maintenance and/or replacement to ensure proper device operation.
- Defects resulting from rough or improper handling or use, or damage caused by accidents, misuse, neglect, fire, water, lightning, or other natural disasters, weather, power outages, or power surges.
- Improper operation or maintenance, failure to use the product as instructed, or connection to an improper voltage supply.
- Negligent use or maintenance, neglectful or careless operation, or misuse of the product.
- Accidents, abuse, misuse, or any unauthorized repairs, modifications, disassembly, or opening of the product casing.
- Buyer or third-party failure to adhere to seller-specified product environmental and storage requirements.
- If the battery experiences a short circuit, the battery case seal is broken or shows signs of tampering, or if the battery has been used in a non-specified device.
- Use of parts not as instructed in the product manual.
- Use of parts and accessories not manufactured or recommended by Honiture.
- Use in commercial environments, as this product is designed solely for residential use.
- Extreme or external causes beyond our reasonable control, including but not limited to power failures; ISP (Internet Service Provider) services; or wireless network failures, fluctuations, or interruptions.
- Any products purchased from unauthorized dealers/resellers.
- Products used outside the authorized regions of sale
- Loss or theft of the product.
Extended Warranty Services
If your order includes an extended warranty or you have purchased an extended warranty, your product will be eligible for extended coverage in accordance with the duration specified in your order details. The extended warranty policy will be sent to your email upon purchase. We recommend retaining this document for future reference.
Extended warranty coverage may be provided by a third-party service provider. The terms, coverage, exclusions, and claims process for the extended warranty are governed by the third-party provider’s terms and conditions.
Plan Terms & Conditions: [https://sp.xcottons.com/#/terms/ppservice]
Claims: [Claim/Support Link]
What does the third-party plan cover?
Extended Warranty: Mechanical or electrical breakdown of your covered product after the manufacturer's warranty expires.
When does the third-party plan coverage begin?
Extended warranty: Begins after the manufacturer's warranty expires.
The extended warranty is administered and provided by Xcottons, not by Honiture. For any questions or assistance regarding your extended warranty, please contact us for assistance.
Limitations and Exceptions
This warranty policy applies only to products purchased on our website. If you have purchased from other platforms or dealers, please refer to their warranty policy.
For retail store purchases: For products purchased through retail stores, warranty claims should be directed to your local dealer.
For Amazon store purchases: Our website is not responsible for the warranty and after-sales service of Amazon orders. However, you are welcome to submit your request here, and we will forward it to the appropriate team.
Remedies
In rare instances, the original warranty period will be extended to include the 90-day period after replacement if the replacement device is received within the warranty period. If the device is replaced, Honiture reserves the right to replace the device with a device of equal or greater value.
Disclaimer
This limited warranty is your sole and exclusive remedy against Honiture for defects in your product. This limited warranty replaces all other Honiture warranties and liabilities, whether oral or written. This warranty does not affect your statutory rights under applicable law.
