1-Year Warranty
At Honiture’s discretion, any device found to be defective will be repaired or replaced free of charge for a period of one year from the date of delivery. During this period, you are entitled to free repair or replacement.
Please note that complimentary accessories are not covered under this warranty.
Extended Warranty Policy
If your order includes or you have purchased an extended warranty, your product will be eligible for extended coverage in accordance with the duration specified in your order details.
The extended warranty policy will be sent to your email upon purchase. We recommend retaining this document for future reference.
For any questions or assistance regarding your extended warranty, please contact us for assistance.
Warranty Registration
After purchasing the product, consumers must register on the Warranty Registration page to activate the warranty service. Registering ensures that the warranty period begins, and it allows the consumer to receive repair or replacement services in case of any defects.
Remedies
In rare instances, the original warranty period will be extended to include the 90-day period after replacement if the replacement device is received within the warranty period. If the device is replaced, Honiture reserves the right to replace the device with a device of equal or greater value.
Exclusions
Unless otherwise agreed in writing, the limited warranty does not cover indirect losses and incidental damages or defects related to the following:
1. Consumable parts, such as filters or brushes, which are subject to normal wear and tear and require regular maintenance and/or replacement to ensure proper device operation.
2. Defects resulting from rough or improper handling or use, or damage caused by accidents, misuse, neglect, fire, water, lightning, or other natural disasters, weather, power outages, or power surges.
3. Improper operation or maintenance, failure to use the product as instructed, or connection to an improper voltage supply.
4. Negligent use or maintenance, neglectful or careless operation, or misuse of the product.
5. Accidents, abuse, misuse, or any unauthorized repairs, modifications, disassembly, or opening of the product casing.
6. Buyer or third-party failure to adhere to seller-specified product environmental and storage requirements.
7. If the battery experiences a short circuit, the battery case seal is broken or shows signs of tampering, or if the battery has been used in a non-specified device.
8. Use of parts not as instructed in the product manual.
9. Use of parts and accessories not manufactured or recommended by Honiture.
10. Use in commercial environments as this product is designed solely for residential use.
11. Extreme or external causes beyond our reasonable control, including but not limited to power failures; ISP (Internet Service Provider) service; or wireless network failures, fluctuations, or interruptions.
12. Any products purchased from unauthorized dealers/resellers.
13. Products used outside the authorized regions of sale
14. Loss or theft of the product.
Disclaimer
This limited warranty is your sole and exclusive remedy against Honiture for defects in your product. This limited warranty replaces all other Honiture warranties and liabilities, whether oral or written. This warranty does not affect your statutory rights under applicable law.
Warranty Service
To submit a warranty claim, please email our support team here. We would appreciate it if you could attach details of the issue you’re experiencing with the product, so we can assist you more quickly.
This warranty policy applies only to products purchased on our website. If you have purchased from other platforms or dealers, please refer to their warranty policy.
For retail store purchases:
For products purchased through retail stores, warranty claims should be directed to your local dealer.
For Amazon store purchases:
Our website is not responsible for the warranty and after-sales service of Amazon orders. However, you are welcome to submit your request here, and we will forward it to the appropriate team.
If you have any questions about our warranty policy, please contact us.
